Guarantee, terms and security
Cala Records is dedicated to providing you with complete satisfaction. We are a division of Cala Records Ltd, a company registered in the UK.
Guarantee Our products come with a 30-day no-quibble money-back guarantee. Just return your order to us and we will refund the purchase price in full. You bear only the cost of returning the purchase.
Returns Policy We respect your rights to return goods and these rights are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Comments If you have any comments or suggestions, please click on "Contact us" and take advantage of the email link there, or call the number most appropriate to your location.
Online Purchasing We have made it straightforward and transparent for you to purchase online. Our shopping facility, handled by SECPay, has the highest security standards. Just browse in our various departments, or use the search facility, and add any items you wish to buy to the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked to enter the details needed for completing your order. You may add or remove items from the shopping basket at any time prior to the final step in the process.
Other Ways to Purchase You may also order by telephone, fax or post. Click on "Contact us" and use the details most appropriate to your location.
Payment by Credit Card Whether you order online or by other means, we accept the credit and debit cards shown on the home page. If you are shopping from outside the United Kingdom, your credit card company will convert the transaction from Sterling to your own currency. Our accounting systems require us to debit your card when you complete your order. If we are out of stock of any item you have ordered, we will contact you immediately. We will then either refund you the cost of the item or you may choose to wait until it is back in stock (normally no longer than ten working days).
Credit Card Security You can pay online with confidence, knowing your credit card transaction is handled by SECPay. As the leading bank independent payment service provider in the UK, SECPay meets and exceeds industry security standards and is accredited to the ISO 9001:2000 Quality Assurance Management standards. For further information on SECPay's accreditation and compliance status, visit http://www.secpay.com/secpay/index.php/content/view/full/380.html. When your order is placed on our website, before you enter your credit card details you are transferred to the SECPay server. You will see a padlock displayed on your browser, opposite the SECPay site address (URL). When you enter your credit card details they are scrambled by SECpay using 256 bit encryption. They are never seen in clear text on any website, nor on our own computers.
Payment by Cheque We accept cheques but cannot fulfil orders until cheques have cleared.
Order Confirmation We send you confirmation by email that we have received your order, and will include an invoice with the items being shipped to you.
Shipping And Handling We ship by first class postage within the UK and by airmail to the rest of the world. Orders are normally dispatched within two working days of receipt, unless we are out of stock in which case, as indicated above, we will notify you.
Expedited Handling If you require your order to be fulfilled more rapidly than our standard procedure, please contact us to arrange it. We reserve the right to pass on to you the cost of delivery by courier, registered mail or express mail.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Sales Tax All prices are inclusive of VAT, where applicable.
Reaching Us If you need to reach us, please email using the link on the "Contact us" page. Alternatively, you can call on 020-8883 7306 (International +44 20-8883 7306), fax us on +44 20-8365 3388 or write to Cala Records, 17 Shakespeare Gardens, London N2 9LJ.
i. Take and fulfil customer orders